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Troubleshooting Help for
Business Machines
Having trouble with your shredder, laminating machine or binding machine? The
most common problems are easily identified and solved. Click below for help.
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Problem: What if My Shredder is jammed
Solution: Ensure the wastebasket is empty then move power switch to the
REVERSE position. This will reverse the jammed paper out of the shredder. If
shredder jams again, alternate control switch slowly between REVERSE and AUTO
(l) positions to attempt to move jammed paper completely through the shredder.
If the shredder jams in reverse mode, move the switch to AUTO (l), depress the
manual forward button located on the center of the shredder head and allow to
run for five seconds. If jam does not clear, move switch to REVERSE again and
allow to run for five seconds. Repeat this process until jam is cleared. If
necessary, turn off shredder and use care to grasp the paper and carefully pull
out to clear jam. Once cleared, move switch to AUTO (l) to continue shredding.
The jamming may be happening because the cutting cylinder needs to be oiled.
See oiling instructions below.
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Problem: My Shredder will not operate
Solution: First, make sure the shredder is plugged in. Move power
switch to AUTO (l) position. Cutting cylinders will run for one to two seconds.
Feed paper straight into entry until shredder automatically begins shredding.
For safety reasons, cross-cut shredders will operate only if the shredder head
is in the correct position on the basket. Place the shredder head on the basket
with the tab on the side of the basket aligned with the slot at the side of the
shredder head. The basket must be pushed all the way into the cabinet.
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Problem: Shredder will only run in reverse
Solution: Move the power switch to AUTO (l) position and depress the
manual forward button for five seconds to clear paper blockage. Make sure the
paper is engaging sensor located in the center of the shredder opening. |
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Problem: Red display light turns on and
shredder will not operate
Solution: If paper appears to be jammed, see above "Shredder is Jammed"
solution. If the shredder doesn't appear to be jammed, check that the basket is
pushed all the way under the cabinet. Also, the shredder may need a rest. Turn
switch to the REVERSE position for two seconds and then back to AUTO (l)
position. Move power switch to OFF (O) position and allow shredder motor to
cool down for 20-30 minutes.
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Oiling Your Shredder's Cutting Blades
To keep your shredder in top condition, the cutting blades need to be oiled
every so often (for frequency, please refer to your owner's manual). We
recommend using Powershred® Lubricant or a vegetable-based oil (such as corn or
canola) in a non-aerosol container with an extension nozzle.
Caution: Never use flammable synthetic oil, petroleum-based, or aerosol
lubricants to oil the cutting blades. Some agents may combust, causing serious
injury. NEVER USE WD40.
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Depress and hold the reverse button down.
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Put the tip of the oil bottle in the paper entry and make one or two sweeps the
length of the entry while squeezing the oil bottle.
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Move the power switch to Auto (I) position, or depress the manual forward
button (depending on model of shredder) and allow the blades to run at least
three seconds.
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Move the power switch to Reverse (R) position and allow it to run for at least
three seconds.
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Repeat steps three and four above at least three times.
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Problem: The Binding Machine Bar is Stuck
Solution: Your machine is most likely jammed. If your machine should
jam during punching, do not tear out the paper in an effort to clear it. This
will clog the cutting area and can cause damage to the machine. Instead, raise
the bar and lower it with as much strength as you can, repeating until you have
cut through all of the sheets.
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Problem: The Last Hole Was Only
Partially Punched
Solution: This usually occurs due to improper sheet alignment.
Adjusting the centering of your document can solve your problem. Because your
machine is factory-set to punch holes in the document size(s) most common to
your geographic region, if your sheets are somewhat larger or smaller, you may
need to adjust the centering. Place a sheet of scrap paper (same size) and
punch it, following the standard punching procedure. If the row of holes is not
centered along the document edge, turn the document wheel a little in one
direction or the other to move the edge guide to a better position and retest.
(Note: Although a range of document sizes is marked on your machine, you will
only be able to punch the size(s) that are set for your geographic region.)
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Problem: The Line of Punched Holes are
Crooked
Solution: When documents are not placed in the punch entry evenly, or
when cuttings have become stuck below the dies, this can occur. To release
cuttings into the waste drawer, slide a ruler or piece of cardboard into the
entry and move it back and forth a few times.
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Problem: It's Difficult to Turn the Pages
Solution: For wire binding, too much pressure has most likely flattened
the wire. Unfortunately, you cannot salvage the document in this case. Next
time make sure you lower the bar with gentle, continuous pressure and not
beyond your document's wire size.
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Problem: I Have Loose and Unglued Sheets in
my Thermal Binding Document
Solution: This can happen for several reasons, including not tapping
the spine firmly enough at the start to make contact between document edges and
the glue strip, removing the document too early, and opening the document or
laying it flat while it is still warm. Try repeating the process from the
beginning. If you are using a TB450, loose sheets may also indicate a heat
cycle that is too short. Try repeating the process with a longer cycle.
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Problem: I Have Loose, Glued Sheets
and/or Damaged Thermal Bindings
Solution: This can happen when the document is not removed from the
machine promptly at the end of the binding process. If you are working with a
TB450 Thermal Binding Machine, it may also be caused by a heat cycle that is
too long. Unfortunately, there is nothing you can do to salvage the document or
documents in this case.
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Problem: Laminated Pouches are Cloudy
Solution: The temperature is too low or the pouch/contents combination
is too thick. Try passing your work through the machine one or more times, or
raising the temperature if you can. Otherwise, choose a thinner pouch or reduce
the weight or thickness of the contents.
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Problem: Pouch is Stuck in the Rollers
Solution: This is probably due to incorrect placement of the contents
or too thick a pouch/contents combination. If the top of the pouch has emerged
from the material exit, pull on this end of the pouch evenly and slowly, making
sure not to speed up the rollers. If this does not work or the pouch has net
yet emerged from the exit, unplug the machine and send it to us for repair,
directly or through your retailer. Do not attempt to pull it out backwards
against the direction of the rollers. This will damage the machine.
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Cleaning and Maintaining Your Laminator
To keep your laminator free of adhesives that could affect the quality of your
work, it is important to keep the rollers clean. The cleaning frequency depends
on how often the machine is used. The best time to clean the rollers is when
they are still hot, right after laminating. The heat is necessary for the
cleaning process.
To clean the rollers:
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Turn selector to "heat" if it is not already on this setting.
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Wait for the readiness light and signal.
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Insert the cleaning sheet included with the machine, repeating two or three
times.
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Insert a plain white sheet of paper to test for remaining traces.
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Reinsert the cleaning sheet, if necessary, and retest.
To clean the exterior of your machine, wipe with a soft cloth dampened with
plain water.
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Contact Customer Support
If you have questions or other problems with your machine that you cannot
solve, please contact Customer Support at 1-800-955-0959, Monday through Friday
between 7:00 AM and 5:30 PM CT.
Safety reminder: Do not attempt to open or otherwise repair
your machine!
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