Typically I buy shredders, etc. from a well known chain that sells supplies to STAPLES. When I was looking for a new shredder I looked there. While I was there a customer happened to be returning a high priced shredder. She had it for 6 days and it stopped working. The well known chain refused to take the shredder. The woman was advised that she needed to send it to the manufacturer. I figured I better step back and research a shredder a bit better than I had. That's when I chose the Powershred. I feel it has been a great product plus in my office I get small children coming in with their parent and the safety feature is a plus!!
March 5, 2013
Poor quality & customer support
We used the shredder approximately 5 times. The shredder stopped and only went in reverse. We called customer support and was told "it is an OLD shredder, buy a new one." Customer support said it was probably the paper sensor and there were no repair parts available.
December 22, 2012