Rated 4.8 out of 5 by 28
Rated 5 out of 5 Great Customer Service
I purchased the B-121C shredder to shred sensitive documents without worrying much about capacity or the shredder quitting after a year. Out of the box the “Auto-On” feature did not work; a sensor issue probably. I called customer service and got a real person who gave me the option of returning the shredder to the retailer or disposing of the shredder and waiting for a replacement to be shipped by Fellowes. Mind you, all other features of the shredder worked well; in fact impressively. I opted for the disposal route and a new Fellowes shredder arrived two days later via UPS. Top notch customer service. The replacement (new) shredder works as advertised. I am a very happy customer and will definitely consider Fellowes products in the future.
November 15, 2014
Rated 5 out of 5 by Plainfield Quiet AND Durable...!
I just replaced an existing shredder and OH WHAT A DIFFERENCE! From the quiet shredding, the window of the basket and the design of the shredder I am very pleased. Right out of the gate the shredder was chewing through weeks worth of paper without even sounding like it was an effort. So quiet I could even shred while on the phone with very little noise. So happy and the accumulating paper mess is GONE in half the time of my old 12 page shredder.
August 21, 2014
Rated 5 out of 5 by Crafter Perfect choice
After managing with my old noisy shredder for many years, the quiet operation and quality construction of my new Fellowes shredder is "like a breath of fresh air"! The great selection of shredding functions , the ease of emptying the shredded paper and CD's and the fact that it rolls around for cleaniing, are all very much appreciated.
August 10, 2014