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Overall Rating
3 out of 5
3 out of 5
Open Ratings Snapshot
Rating Snapshot (3 reviews)
5 stars
1
4 stars
0
3 stars
1
2 stars
0
1 star
1
Performance and Durability
1 out of 5
1 out of 5
Jam Resistance
2 out of 5
2 out of 5
Safe Operation
3 out of 5
3 out of 5
Style & Design
3 out of 5
3 out of 5
1 of 33%of 3customers would recommend this product to others
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Product Reviews


Product Reviews
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Ratings summary
Overall Rating
3 out of 5
3 out of 5
Open Ratings Snapshot
Rating Snapshot (3 reviews)
5 stars
1
4 stars
0
3 stars
1
2 stars
0
1 star
1
Performance and Durability
1 out of 5
1 out of 5
Jam Resistance
2 out of 5
2 out of 5
Safe Operation
3 out of 5
3 out of 5
Style & Design
3 out of 5
3 out of 5
1 of 33%of 3customers would recommend this product to others
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Product ReviewsReview This Product
User Rating
5 out of 5
5 out of 5
""
Date:March 8, 2017
User Rating
5 out of 5
5 out of 5
Date:March 8, 2017
Written By:
Location:Small Office (5-50 employees)
Usage Pattern:Daily Use
Industry:Education
This customer did not provide a text review.
-1point
0out of 1found this review helpful.
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This review is fromAutoMax™ 500CL Cross-Cut Shredder.
User Rating
3 out of 5
3 out of 5
"First Time"
Date:January 25, 2017
User Rating
3 out of 5
3 out of 5
Performance and Durability
1 out of 5
1 out of 5
Jam Resistance
3 out of 5
3 out of 5
Safe Operation
5 out of 5
5 out of 5
Style & Design
5 out of 5
5 out of 5
Date:January 25, 2017
Written By:
Location:Small Office (5-50 employees)
Usage Pattern:Occasional Use
Industry:Manufacturing and Management
Performance and Durability
1 out of 5
1 out of 5
Jam Resistance
3 out of 5
3 out of 5
Safe Operation
5 out of 5
5 out of 5
Style & Design
5 out of 5
5 out of 5
Pros: Quality Construction, Safety Features, Secure Cut Size, Service Guarantee, Warranty
Cons: Jam Resistance, Mess Reduction, Quiet Operation, Shreds Credit Cards, Staples and CDs
" This is the first time our company got a 'big' shredder and a couple of months after receiving this we had to report an issue with constant jamming and they sent a new one. This second one again after a matter of months is causing us issues and we are awaiting an engineer. Not totally confident in the Fellowes right now but hopefully the engineer can fix it. They have been very quick with responding and resolving which is great :) "
This English review is from United Kingdom.
+5points
5out of 5found this review helpful.
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This review is fromAutoMax™ 500CL Auto Feed Refurbished Shredder.
User Rating
1 out of 5
1 out of 5
"Terrible Product!"
Date:November 6, 2019
User Rating
1 out of 5
1 out of 5
Performance and Durability
1 out of 5
1 out of 5
Jam Resistance
1 out of 5
1 out of 5
Safe Operation
1 out of 5
1 out of 5
Style & Design
1 out of 5
1 out of 5
Date:November 6, 2019
Written By:
Location:Small Office (5-50 employees)
Usage Pattern:Daily Use
Industry:Government
Performance and Durability
1 out of 5
1 out of 5
Jam Resistance
1 out of 5
1 out of 5
Safe Operation
1 out of 5
1 out of 5
Style & Design
1 out of 5
1 out of 5
Cons: Jam Resistance, Mess Reduction, Quality Construction, Quiet Operation, Safety Features, Secure Cut Size, Service Guarantee, Sheet Capacity, Shreds Credit Cards, Staples and CDs, Warranty
" We purchased this product for our agency's office. We have had nothing but issues since purchase date. The product jams, does not open the feeder door, requires soft and hard resets, etc. More often than not, it jams itself if items are stapled together - even a few pages. You cannot feed more than 20 pages. This is NOT time saving in the least. We would rather hand feed the papers ourselves. We noticed you have to "fluff" the pages. If they are from a pile, it sucks them all in and jams. If you are looking to shred one post-it at a time and undo staples before shredding, buy this product! If you want to get on your back and find a pencil to reset this product after every feed, BUY THIS PRODUCT. Customer service is NOT helpful! Instead of working with us on our product struggles, they recommend we hard reset it each time. Convenient..... We deeply regret spending the amount of money on this product and brand and will not purchase or recommend again! "
Response from Fellowes:By CN CSNovember 6, 2019
Hi Jordan. We are sorry you have had such an unsatisfactory experience with the product and service. Please look for an e-mail from us. We would appreciate another opportunity to assist you.
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UPDATE
Posted November 7, 2019
After posting my review, I was promptly contacted by Fellowes and the situation was looked into. I am happy to say that Fellowes is sending a new unit and acknowledged that the product is in fact not operating correctly. Thank you to Fellowes for following up, taking action, and reaching out to unsatisfied customers to remedy the situation. Thank you again and if I could edit this review to reflect the most current situation, I would! Thank you again!
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  • 2025-07-17 T20:20:48.782-05:00
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