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What is a refurbished product?

Refurbished shredders, binding and laminating machines, and air purifiers may be sold as refurbished for a variety of reason. Sometimes machines are returned to us because a consumer simply changed their mind about the purchase. Sometimes machines that are returned have minor cosmetic imperfections such as blemishes or scratches on the outer console. All of our refurbished machines are tested by Fellowes technicians and restored to a just-like-new state to ensure they meet our strict performance standards and all come backed with a one-year manufacturer’s warranty. When you buy a refurbished Fellowes shredder, you're getting the quality you have come to expect from the makers of the World’s Toughest Shredders.

What guarantee do I have that the refurbished product will provide good service?

Fellowes stands behind the quality of their refurbished products with a 1 year limited warranty and technical support.

Can I return the refurbished product if I am dissatisfied?

If you are not satisfied with your Fellowes purchase, please call 1-800-955-0959 within 14 days of receipt to obtain a Return Material Authorization (RMA) number and instructions for shipping the product back to us. Some charges may apply. Click here for our full Returns and Exchange Policy.

Are all of your business machines available refurbished?

Refurbished products are subject to limited availability and all models are not available as refurbished at all times. If you are looking for a specific model, check back with us frequently as we update our inventory often. There is no guarantee that any particular model will become available as refurbished so if you're looking to purchase a product now, we recommend you purchase the model new or a refurbished product that's closest to your first choice.

How do refurbished products impact the environment?

Purchasing a refurbished product is an eco-friendly choice. Repair and reuse helps prevent products that are still serviceable from ending up in landfills. Fellowes makes every effort to reduce, reuse, and recycle shredder components to help protect the environment.