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ELEA TRIAL

30-day Trial for Elea​

We believe you should experience Elea risk-free, so we give you 30-days to fall in love! During this time, you’ll discover how a little natural movement enhances your workday. If you don’t agree, returns are free and easy!

How Elea Returns Work

If Elea isn’t meeting your expectations, please give us a call at 800-537-1290 within 30-days of receipt. We’ll send you packaging and instructions to pack up Elea. You’ll then schedule with us when to remove Elea on your schedule.

Your original form of payment will be refunded in full once the full return is complete.

ELEA SPECIFIC RETURNS / EXCHANGE POLICY

Elea Returns Within 30-Day Trial

If you are not satisfied with your Elea purchase, please call 1-800-537-1290 within 30-days of receipt and we’ll send you packaging and instructions to pack up Elea. We then have you schedule with us when to remove Elea on your schedule.

Your original form of payment will be refunded in full once the return is received and processed. After 30-days orders may be subject to a 20% restocking fee and all shipping and handling charges will be the responsibility of the customer. Additional Elea return details are listed below.

After 60-days the purchase of Elea is non-refundable.

Elea Exchange Within 30-Day Trial

Should you decide to exchange your Elea, you can reach out to our Customer Support team by calling 1-800-537-1290 or emailing cservice@fellowes.com within your trial period to facilitate a return. We’ll arrange for your Elea to be picked up at a date and time that’s convenient for you — and help place a new order for your replacement Elea. Once the pickup of your original Elea has been confirmed, your account will be refunded in full for your initial purchase.

Elea Returns after 30-Day Trial

We’re sorry to hear you want to return your chair. For an Elea return after the 30-day trial, please call 1-800-537-1290 between 31 and 60-days of receipt to obtain a Return Material Authorization (RMA) number and instructions. Return of Elea will be subject to a 20% restocking fee and all shipping and handling charges are the responsibility of the customer.

The Elea chair must be retuned via LTL (large truck) carrier. Please call Fellowes Customer Service to arrange for a pickup from one of our preferred carriers and the shipping costs will be deducted from the refund once the return is received and processed. If you choose not to use these services, you are responsible for any loss or damage to the product during shipping. To ensure proper credit, packages should be clearly marked with the RMA number prior to returning to Fellowes. If you return product without an RMA number, your shipment will be refused and returned to you at your expense.

After 60-days the purchase of Elea is non-refundable.

Elea Arrived Defective or Damaged

We're sorry to hear that your Elea arrived in less than perfect condition. We'd like to resolve this issue right away with the help of our Quality Assurance team. They'll need to know a bit of information on your order as well as the issue you're experiencing with your Elea.

To report your issue, please reach out to our Customer Support team by calling 1-800-537-1290 or by emailing us cservice@fellowes.com with your order number.

Please retain all packaging in the event that Fellowes or the freight company needs to inspect it. These investigations may take several days but Elea replacements will be processed as soon as possible. If we determine that you have misrepresented Elea’s condition and that Elea is not defective, Fellowes may impose a 20% handling fee.

Trial Eligibility After Return or Exchanged Product

Each customer is entitled to one trial period for Elea. If your Elea is returned or exchanged from an initial order, that customer or shipping address will not be eligible for additional trials on subsequent orders Elea. If your Elea is returned completely unopened, however, a trial will still be available on your next purchase of Elea.

RETURNS AND EXCHANGE POLICY ON FELLOWES.COM PURCHASES BEYOND ELEA

If you are not satisfied with your Fellowes purchase, please call 1-800-955-0959 within 14 days of receipt to obtain a Return Material Authorization (RMA) number and instructions.

Return / Exchange

Products may be returned for a full refund of the product purchase price plus applicable taxes within 14 days of receipt. Orders may be subject to a 20% restocking fee and all shipping and handling charges are the responsibility of the customer.

Fellowes recommends that you use a carrier that offers tracking for all returns and that you insure your package and declare the full value of the shipment so that you are protected if shipment is lost or damaged in transit. If you choose not to use these services, you are responsible for any loss or damage to the product during shipping. To ensure proper credit, packages should be clearly marked with the RMA number prior to returning to Fellowes. If you return product without an RMA number, your shipment will be refused and returned to you at your expense.

Defective Product

If you discover what you believe is a product defect for any Fellowes product, please contact Customer Support at 1-800-955-0959. If your product does have a defect, your product is covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came with your product. If you discover your product is inoperable after first use, please call Customer Support at 1-800-955-0959 within 14 days of receipt. Customer Support will determine whether the product is defective and offer you the following options at our discretion depending on the type of product:

  • Replacement: Fellowes, at its expense, will ship another of the same or similar product.
  • Service: Fellowes will refer a servicing dealer in your area to repair and/or replace the product.

If Fellowes determines that you have misrepresented a returned product’s condition and that the product is not defective, Fellowes may impose a 20% handling fee.

Damaged Product

If you receive a damaged product, you must notify Fellowes within 48 hours of delivery at 1-800-955-0959. Fellowes will investigate the claim and notify the freight company of the damage. Please retain all packaging in the event that Fellowes or the freight company needs to inspect it. These investigations may take several days but merchandise replacements will be processed as soon as possible.

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