Powershred® W11C Cross-Cut Shredder
I asked my daughter to give me a shredder for the holidays. And she did. I was thrilled to receive the oil and the shredder in the mail, and I set aside a special time with a special stack of papers and credit cards to inaugurate the machine. To my dismay, I couldn't turn it on! Why? Because I read the manual, and the manual said that the machine couldn't operate unless the Disconnect Power Switch was set to ON. How could I tell my daughter than I wasn't able to turn the machine on? Why then am I recommending the machine? Because of your Customer Service. The person who answered my call told me frankly that the manual was in error and walked me through the "installation." Within a minute my shredder was working and my pile of documents were shredded. She then told me how and when to oil the machine and she gave me a number to call back in case I needed more help. Not only would I recommend the machine but I would buy your stock because to me good customer service shows a truly good and lasting company.
December 10, 2012
It's a shredder...
so don't over-think this. It's powerful enough for home use and chews up staples and credit cards, etc. The only problems I can see with this unit are:
1. It's top heavy and the base of the waste bin beneath should have a larger footprint to better stabilize it while in use.
2. It's noisy. It just is. I don't need to be stealthy when I shred but this seems louder than it has to be.
The safety lock-out is good but is not as represented in the owner's manual.
Favorite feature has to be the lift handle. This makes emptying or bag changing much easier.
December 9, 2012
Very Durable fast and quiet bought two one for home and one for work
December 6, 2012